We Respect Our Client Privacy
At Feinberg & Waller, APC we recognize that social media has facilitated consumers’ ability to research and conduct their own due diligence on current or prospective divorce and family law service providers. We encourage potential clients to carefully research their legal options through legitimate users of the online review process.
We understand that clients may wish to maintain their privacy, they often do not wish to publicly participate in reviews, testimonials and commentary. While we truly appreciate and value when our clients do participate in this process we also respect our clients’ rights to keep these sensitive case experiences confidential.
Feinberg & Waller, APC is fortunate to have many past clients give us positive feedback about working with our attorneys. Some of our positive testimonials appear above. We encourage you to learn more about what clients have to say about our attorneys on Avvo, Facebook, Google, and Justia. These testimonials or endorsements do not constitute a guarantee, warranty, or prediction regarding the outcome of your legal matter. Prior results do not guarantee a similar outcome.
Consumers should note that fake online reviews are a real problem particularly in the often-volatile divorce business where sabotage is not uncommon. Consumers should be aware that disgruntled opposing parties and business competitors can post fake reviews, particularly if an online sourced review about a business allows for unverified, bogus, and anonymous reviews.
We have always been available to our clients should they have any issues with their experience at our firm. We encourage those who have issues to reach out to us privately so we may address their concerns, always with an eye towards improving our processes. The judicial system is also available to those who wish to pursue grievances in a public forum.
Our clients tend to be sophisticated consumers who understand that lawyers, unlike businesses such as restaurants, auto shops, travel and hotels are legally unable to fully respond to online reviews due to the strict confidentiality required by attorney ethical regulations.
Due to our mandated, ethical obligations to our clients, it is the policy of Feinberg & Waller, APC to not respond to online negative reviews beyond the following information:
Due to the confidential nature of the business, the firm is constrained from divulging the facts to contest postings. A lawyer’s duty to keep client confidences has few exceptions and in an abundance of caution, we do not feel at liberty to respond in a point-by-point fashion in a public review forum. Suffice it to say that we do not believe that negative posts present a fair and accurate picture of the events.
With that said, we thank the many satisfied clients who have participated in feedback, reviews and testimonials, sharing their experiences with our law firm so that others may benefit from our expertise.